Solution Engineer

About the role

The System Solution Engineer is accountable for the strategic oversight, successful implementation and reliable maintenance of the core Customer Services technology stack, including systems like Genesys, Zendesk, Teramind, and associated Data & Quality Management (QM) tools. This role acts as the primary subject matter expert, ensuring system stability, optimal performance, and continuous feature adoption.

What you'll do

• Maintain an expert-level understanding of new features and market trends across the CS technology landscape to drive continuous feature adoption
• Assesses situations to make appropriate recommendations based on operational needs
• Adheres to support processes and best practices
• Prepares and/or reviews functional requirements documentation
• System Configuration, Development & Change Management: Design, develop, test, and deploy complex system configurations, integrations

What you need

• Python
• JavaScript
• REST APIs
• Microservices
• Go
• AWS
• Any graduate

Good to have

• Zendesk
• CRM
• GCP