Solution Expert

Orange Business·Gurugram

Pay not statedJunior levelFull-time

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About the role

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco contact center and ecosystem portfolio,you will be responsible for providing technical solutions to meet the various needs of our customer.

What you'll do

Collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate
Be responsible for providing technical solutions to meet the various needs of our customer
Ensure technical lead for the Design, deployment, and operational support of Cisco Contact Center Solution
Develop IVR application consuming Web APIs
Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting