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Solutions Architect

Experian·Hyderabad

Pay not stated10–15 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

4th Floor, Tower -1, Phoenix Equinox, Telangana, Hyderabad, India

What you'll do

  • Responsible for PSTN, carrier/SBC, routing, compliance, and contact center design, while driving modernization through advanced IVR, AI, speech analytics, omnichannel
  • Also leads APAC telephony strategy and capability expansion to deliver operational efficiency and business value
  • Own global telephony and contact center architecture across Teams Calling, NICE, routing, numbering, recording, carrier/SBC, and integration platforms
  • Lead UKI & EMEA telephony modernization, replacing legacy Avaya infrastructure, driving device rationalization, and enhancing contact center capabilities
  • Architect and govern next-generation contact center solutions, including Salesforce integration, omnichannel, Presence Bi-Sync, quality management, sentiment analytics

What you need

  • 10–15 yrs of experience
  • CRM
  • Salesforce
  • Any graduate

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