Solutions Director

About the role

The Technical Solutions Delivery Leader is the single point of accountability for end-to-end delivery of Application Development and Application Management Services across the Java application and AWS including cloud landscape and platforms understanding. The role combines hands-on technical and functional oversight with ITIL-led service governance, executive stakeholder management, commercial ownership, workforce leadership, and continuous improvement.

What you'll do

• End-to-End AMS Service Delivery
• Own service delivery across incidents, service requests, problems, enhancements, minor releases
• Define and govern the operating model across L1, L2, L3, functional, technical, integration, testing, release, and project teams
• Ensure SLA, KPI, OLA, quality, productivity, backlog, ageing, availability, resolution, and customer satisfaction targets are achieved
• Run daily and weekly operational reviews, monthly service reviews, and quarterly governance forums with clear actions and accountability

What you need

• 12–15 yrs of experience
• Java
• AWS
• Microservices
• .NET
• Spring Boot
• Root cause analysis
• Any graduate

Good to have

• ITIL
• LLMs
• CI/CD
• Test automation
• DynamoDB
• IAM