Manager, Provider Data Operations
Zocdoc·Pune
- Can I apply
- Open to any education · 9–12 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Zocdoc's site: short form, ~5 min
Early: posted 3 h ago on their own site
Read from the company's own careers page; you apply on their site.
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About the role
Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums.
What you'll do
- Provide prompt assistance to customers through various media (phone, email, letter, Siebel, and fax)
- Escalate more complex issues providing documentation through process
- Support quality improvements and response targets
- Participates in continuous improvement activities
- Understands contact center policies and procedures
What you need
- SOP writing
- Process improvement
- Internal audit
- Documentation
- Any graduate
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