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Specialist - Customer Service (Technical Warranty)

Liebherr IT Shared Service Centre Ibérica, S.L.·Pune

Pay not stated6–8 yrsFull-time
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About the role

Specialist - Customer Service (Technical Warranty) at Liebherr IT Shared Service Centre Ibérica, S.L.. Role &.

What you'll do

  • Manage and process customer claims, ensuring accurate documentation and timely resolution
  • Maintain statistical keys and analyze return reasons
  • Create monthly reports on failure hotspots, anomalies, and warranty cost trends
  • Review and correct claim data to ensure accuracy and compliance
  • Verify pricing, due dates, and compliance before claim processing

What you need

  • 6–8 yrs of experience
  • Customer service
  • B.Tech or B.E. or BBA

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