Specialist GLOBAL WFM

Sagility·Bengaluru

Pay not stated4–6 yrsFull-time

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About the role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

What you'll do

Team Management – Manage team size of 3 - 5 WFM Analyst
Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments
Manage non-productive time request process, ensure activities are planned without impacting SLAs
Multi-site/Geo scheduling and achieve Service Level commitments
Review and process scheduling change requests

What you need

4–6 yrs of experience
Excel
Team management
Diploma

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