Specialist - Incident Commander

About the role

Overview Incident Response Commander This role is accountable for the effectiveness, consistency, and continuous improvement of the Incident Management process, ensuring incidents are managed predictably, transparently, and in a way that reduces recurrence and operational risk.

What you'll do

• Working in partnership with technical teams and business stakeholders across the organisation
• Following incident resolution, the role leads incident retrospectives and post-mortem activities to ensure lessons learned are documented, actions are clearly owned
• Following Incident Management process, this role plays a key role in the Problem Management process by ensuring that recurring, high-impact
• Responsible for proactively identifying trends, patterns, and underlying issues from incident data, post-incident reviews, and operational metrics

What you need

• Coordination
• Reporting
• Process improvement
• Root cause analysis
• Operational risk
• Problem solving
• Any graduate

Good to have

• Incident response