Specialist, Insights and Strategy Delivery

About the role

You will focus on structured data analysis, actionable insights, and compelling client-ready materials, while owning assigned client enablement, delivery, and commercial activities. Success requires analytical problem-solving, strong execution, and the ability to develop deep expertise in generating insights from NPS Prism dashboards while balancing client enablement and operations.

What you'll do

• Client insights and analytical delivery
• Analyze CX data to identify trends, performance drivers, and improvement opportunities. Structure business questions, develop storylines
• Develop compelling client-ready presentations and analytical materials that communicate findings and Prism's value
• Support client discussions and present specific analyses as needed
• Deliver bespoke data cuts and one-off analyses aligned with client priorities

What you need

• 2–5 yrs of experience
• PowerPoint
• Research
• Excel
• Market research
• Problem solving
• Data analysis
• MBA or BBA or B.Tech or B.E.