Specialist - Insurance Operations

About the role

We are seeking a talented individual to join our Quality Assurance, part of our risk, reinsurance and capital business at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Specialist – Insurance Operations (Quality Assurance) (Grade C1)

What you'll do

• Perform quality reviews of transactions across insurance operations functions (placement, proof of insurance, surplus lines, contract review and policy admin)
• Analyze trends and contribute to root cause analyses and action plans
• Support calibration activities with peers to maintain consistent scoring
• Assist with training needs, knowledge base updates, and onboarding materials
• Maintain accurate QA records, reports, and dashboards; ensure data integrity and privacy

What you need

• 1–3 yrs of experience
• Insurance
• Reporting
• Compliance
• Data analysis
• Root cause analysis
• B.Com or BBA

Good to have

• Data visualisation