Specialist - Multi Modal Solutions - Global Service Centre

About the role

The Specialist/Senior Specialist – Operations acts as a Subject Matter Expert (SME) responsible for supporting end-to-end execution, governance and continuous improvement across backoffice and transactional processes - order management, documentation, billing and accessorials - for the Trailers & Intermodal business within Multi Modal Solutions.

What you'll do

• Support end-to-end execution of order-to-cash / booking-to-invoice backoffice activities
• Monitor backoffice operational performance against agreed KPIs and SLAs, including invoice accuracy, processing cycle time and exception aging
• Review high-value and complex transactions, exceptions and data quality issues for accuracy and compliance
• Manage internal escalations related to billing discrepancies, data mismatches and processing delays, and drive timely resolution
• Coordinate with the onshore Control Tower, Billing, Finance and Customer Service teams (internal stakeholders only) to resolve process and data gaps

What you need

• 6–8 yrs of experience
• ERP
• Coordination
• Reporting
• Excel
• Documentation
• MS Office
• Any graduate

Good to have

• Six Sigma
• SOP writing
• Accounts receivable
• Data privacy
• Root cause analysis
• RPA