Specialist - Product Support

About the role

Handle the number of queries that are coming in the form of tickets give the right solution to it after discussing it with the internal team.

What you'll do

• Support clients on phone, email or remote support tools in using and deriving maximum value from the application
• Proactively build strong customer relationships
• Solutionize either through configurations or workarounds to address client specific requirements
• Develop competence in the use of all the information systems used in implementation of the application
• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

What you need

• 2–5 yrs of experience
• HRMS
• Freshdesk
• Any graduate

Good to have

• Statutory compliance