Specialist-RTA

About the role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

What you'll do

• Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals
• Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for…
• Role is offsite RTA monitoring
• Produce Real time reports - Hourly/ Daily/ Weekly, Exception management
• Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling

What you need

• 3–6 yrs of experience
• CRM
• Escalation handling
• Problem solving
• Diploma

Good to have

• MS Office
• VBA
• PowerPoint