Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)

About the role

ABOUT THE ROLE & THE TEAM Role Summary We are seeking a motivated Service Operations to join the PSO PAX organization. The ideal candidate combines an operational mindset with technical curiosity, strong analytical thinking, and hands-on scripting skills.

What you'll do

• Perform structured troubleshooting following proper sequencing (logs → components → dependencies → integrations)
• Execute standard operating procedures (SOPs), runbooks, and health checks
• Escalate issues appropriately with clear technical notes and diagnostic details
• Application Troubleshooting Interpret application logs, hardware connectors, API flows, and backend telemetry to identify root causes
• Understand end‑to‑end application flow (UI → middleware → backend → hardware → external systems)

What you need

• 3–5 yrs of experience
• Windows
• Linux
• Troubleshooting
• ITIL
• PowerShell
• Python
• Any graduate

Good to have

• SOP writing
• Bash