Specialist - ServiceNow Quality Assurance Testing & Application support

About the role

The ServiceNow Quality Assurance Testing & Application support Specialist is a subject matter expert, responsible for supporting with every phase of the development process to ensure that the design and software adhere to company standards. The role combines functional testing and quality assurance with day-to-day application support across the ServiceNow platform.

What you'll do

• Review complex and functional requirements, user stories and acceptance criteria, and translate them into clear test scenarios and reusable test cases
• Execute comprehensive functional, integration, regression, negative, access-control, end-to-end and release validation testing
• Document defects with reproducible steps, evidence, severity, business impact, expected results and actual results; retest fixes and confirm closure
• Investigate complex incidents and functional issues escalated by L1 & L2 support
• Resolve approved functional issues and escalate complex scripting, integration, security

What you need

• ServiceNow
• JIRA
• Test cases
• Agile
• Azure
• Regression testing
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Portfolio management