Specialist Software Engineer - Production Support

Societe Generale·Bengaluru

Pay not statedJunior levelFull-time

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About the role

Ensure a high availability to support and advice our users. Management of production issues and requests. Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity. Ensure support coverage for users in accordance with service coverage agreed on the perimeter.

What you'll do

Ensure a high availability to support and advice our users
Ensure support coverage for users in accordance with service coverage agreed on the perimeter
Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users
Ensure an accurate and complete tracking of the activity
Ensure an accurate and clear communication to users and partners