Sr Administrator (Support & Operations)

About the role

Role SummaryWe are seeking an experienced L3 SharePoint Administrator with deep expertise in SharePointOn-Premise and/or SharePoint Online, PowerShell automation, and advanced troubleshooting.The candidate will be responsible for managing, optimizing, and securing enterprise-levelSharePoint environments while providing escalated support for complex issues.Key ResponsibilitiesSharePoint Administration• Manage, configure, and support SharePoint On-Prem (2013/2016/2019) and/orSharePoint Online…

What you'll do

• Champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction
• Provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues
• Work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers
• Contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction
• Proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents

What you need

• 6–11 yrs of experience
• ITIL
• Office 365
• Root cause analysis
• Data privacy
• PowerShell
• Any graduate

Good to have

• Troubleshooting
• SOP writing
• SQL Server
• Azure