Sr Administrator (Support & Operations)

About the role

Network Experience Index Dashboard L2 Experience: 6–8 years Location: Hyderabad/Bengaluru Support model: Engineering and operational analytics Role purpose: Build and operate a single-pane Network Experience Index that converts multi-domain network telemetry into site, user, application and service-experience insights for proactive and predictive operations.

What you'll do

• Define the Network Experience Index model, data dictionary, scoring logic, baseline, thresholds, weightings and drill-down views with network and business stakeholders
• Integrate telemetry from LAN switches, WLC/AP, clients, SD-WAN, circuits, remote access, internet, Cisco Catalyst Center/DNA Center, Meraki, SolarWinds
• Build views for availability, latency, packet loss, jitter, utilisation, interface errors, circuit quality, RF health, client onboarding, RSSI/SNR, retries
• Correlate technical health with site criticality, business service, application, user-impact, incidents, changes, CMDB and SLO data
• Develop proactive, preventive and predictive analytics for circuit degradation, AP saturation, Wi-Fi interference, path instability

What you need

• 6–8 yrs of experience
• SQL
• Datadog
• ServiceNow
• Power BI
• Process improvement
• Python
• Any graduate

Good to have

• CCNP
• CCNA
• ITIL
• PowerShell
• REST APIs
• Root cause analysis