Operations Coordinator
Workers Town·Madurai
- Can I apply
- Open to any education · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Workers Town's own site
Early: posted 1 h ago on their own site
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About the role
The Problem Manager is responsible for the end-to-end lifecycle of Problem Records, driving root cause analysis (RCA), preventing recurrence of incidents, coordinating cross functional teams, and ensuring continuous service improvement across the IT landscape. They serve as a technical, analytical, and governance leader within ITSM.
What you'll do
- A. Problem Lifecycle Ownership
- Own and manage the full lifecycle of all Problem Records from creation to closure
- Review, evaluate, accept or reject new problem submissions
- B. Root Cause Analysis (RCA) & Corrective Actions
- Conduct and lead RCA for all high severity incidents
What you need
- Open to freshers
- Reporting
- Excel
- Root cause analysis
- ITIL
- ServiceNow
- PowerPoint
- Any graduate
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