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Sr Administrator (Support & Operations)

HCLTech·Noida

Pay not statedMid levelFull-time
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About the role

Role Summary The Reporting Analyst is responsible for developing, maintaining, and delivering operational, governance, service performance, SLA, KPI, and executive reports. The role supports leadership teams with data-driven insights, dashboards, trend analysis, and customer-facing reporting.

What you'll do

  • Prepare daily, weekly, monthly, and quarterly operational reports
  • Develop governance dashboards and management presentations
  • Track and report SLA, KPI, CSAT, MTTR, incident, problem, change, and service performance metrics
  • Collect, validate, and analyze data from ServiceNow, monitoring tools, and operational teams
  • Build executive-level summaries and Monthly Operations Review (MOR) reports

What you need

  • Reporting
  • Excel
  • Power BI
  • Data analysis
  • ServiceNow
  • Documentation
  • Any graduate

Good to have

  • SQL
  • VBA
  • PowerPoint
  • Power Query
  • ITIL
  • Cloud security

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