Sr Administrator (Support & Operations)

HCLTech·Noida

Pay not stated3–5 yrsFull-time

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About the role

The Service Desk Analyst L2 is responsible for providing advanced technical support and operational assistance for end-user computing, retail store technologies, Point-of-Sale (POS) systems, payment applications, and enterprise IT services.

What you'll do

Service Desk & Incident Management Provide Level 2 technical support for incidents, service requests, and major incident resolution activities
Act as an escalation point for unresolved issues from Level 1 support teams
Perform detailed troubleshooting and diagnosis of application, infrastructure, endpoint, and network-related issues
Manage incidents throughout their lifecycle and ensure timely resolution in accordance with defined SLAs
Conduct root cause analysis and contribute to problem management activities to eliminate recurring issues