Sr Administrator (Support & Operations)

About the role

We are seeking a ZTNA / Secure Web Gateway (SWG) L2 Engineer with hands-on experience in Appgate SDP and iBoss Secure Web Gateway to support, administer, troubleshoot, and optimize secure remote access and web security solutions.

What you'll do

• Provide L2 operational support for Appgate ZTNA (Software Defined Perimeter) and iBoss SWG platforms
• Troubleshoot and resolve user connectivity, authentication, access, and web filtering issues within SLA targets
• Configure and maintain ZTNA access policies, user entitlements, segmentation rules, and application access controls
• Administer web security policies, URL filtering, SSL inspection, DLP controls, and threat protection features within iBoss
• Support onboarding and offboarding of applications, users, and business groups

What you need

• 3–6 yrs of experience
• CCNA
• CCNP
• ServiceNow
• Active Directory
• DLP
• CISSP
• Any graduate

Good to have

• EDR
• TCP/IP
• Network security
• IAM
• SOP writing
• Root cause analysis