Sr Administrator (Support & Operations)

About the role

The Desktop SME is the senior technical authority for the organisation's end user computing estate. The role owns deep-level troubleshooting, configuration standards and operational stability for desktops, laptops and virtual endpoints, acting as the highest point of technical escalation before vendor engagement.

What you'll do

• Act as the escalation point for complex desktop incidents referred by the Service Desk and 2nd line support teams, owning them through to root-cause resolution
• Maintain service availability and performance across the endpoint estate, meeting or exceeding agreed SLAs and OLAs for incident response and resolution
• Perform in-depth diagnostics across the desktop stack — operating system, hardware, drivers, applications, endpoint security agents
• Investigate and resolve recurring and systemic issues through problem management, producing root-cause analysis and driving permanent fixes rather than repeat workarounds
• Monitor endpoint health, compliance and configuration drift, taking proactive remedial action ahead of user impact

What you need

• Active Directory
• Troubleshooting
• ITIL
• TCP/IP
• Windows
• Intune
• Any graduate

Good to have

• Office 365
• VMware
• ServiceNow
• iOS
• ISO 27001
• Android