Sr Administrator (Tools & Automation)

About the role

responsible for overseeing and managing high-impact incidents that affect business operations. Key responsibilities include leading incident response teams, maintaining incident logs, communicating with stakeholders, analyzing root causes, and implementing corrective actions.

What you'll do

• Lead and manage end-to-end ITSM process tracks including Change, MIM, Incident, and Problem Management
• Responsible for overseeing and managing high-impact incidents that affect business operations

What you need

• Reporting
• Vendor management
• Root cause analysis
• ITIL
• Incident response
• Any graduate