Sr Administrator (Tools & Automation)

HCLTech·Noida

Pay not stated10–18 yrsFull-time

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About the role

Role Summary The ServiceNow Production Support Lead (L2) is responsible for ensuring the stability, availability, and performance of the ServiceNow platform. This role leads critical incident management, drives platform governance, oversees production support operations, and collaborates with stakeholders to deliver a seamless ServiceNow experience.

What you'll do

Lead L2 production support for ServiceNow ITSM and related modules
Manage major incidents, escalations, root cause analysis (RCA), and problem management
Monitor platform health, performance, integrations, and service availability
Coordinate with ServiceNow developers, administrators, vendors, and business stakeholders to resolve complex issues
Support releases, upgrades, patches, and change implementation activities