Sr Analyst

About the role

Network – WLC/WAP Management L1 Experience: 3–4 years Location: Hyderabad/Bengaluru Support model: 24x7 rotational operations Role purpose: Deliver first-line operational support for enterprise wireless controllers, cloud-managed wireless platforms and access points, with focus on user experience, site health and rapid triage.

What you'll do

• Monitor WLC, cloud wireless platform, AP, radio, client, SSID, authentication, spectrum, interference and uplink health
• Validate alerts for AP down, controller reachability, client association, DHCP/DNS, authentication, poor signal, high utilisation, interference
• Enrich ServiceNow incidents with affected site, floor, AP, controller, SSID, client count, business impact, recent change and initial diagnostics
• Execute approved L1 actions such as AP reachability checks, controlled AP restart, client session validation and standard monitoring checks
• Use controller and wireless-assurance dashboards to capture RSSI, SNR, retry, channel, power, latency, packet-loss and client-event evidence for L2

What you need

• 3–4 years in data & business analytics
• ServiceNow
• Dashboarding
• Any graduate

Good to have

• Datadog
• CCNA
• ITIL