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Sr Analyst

HCLTech·Hyderabad

Pay not statedMid levelFull-time
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About the role

The Application Operations Engineer (L1) will provide first-line operational support for business-critical applications and middleware platforms. The role will be responsible for monitoring application health, troubleshooting operational issues, supporting middleware and web services, executing runbooks, and ensuring application availability in line with agreed service levels.

What you'll do

  • Monitor application availability, performance, alerts, and operational dashboards
  • Perform first-level troubleshooting for application incidents, service requests, and operational issues
  • Support business-critical applications running on Windows, Linux, and middleware platforms
  • Monitor and support web servers, application servers, and internet-facing services
  • Execute application health checks, service validations, SOPs, and operational runbooks

What you need

  • SQL
  • Dashboarding
  • Linux
  • Azure
  • TCP/IP
  • ITIL
  • Any graduate

Good to have

  • AWS
  • REST APIs
  • ServiceNow
  • PowerShell
  • SOP writing

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