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Sr Analyst

HCLTech·Lucknow

Pay not statedMid levelFull-time

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About the role

The Service Desk Analyst L1 serves as the first point of contact for end users requiring technical assistance and IT support services. The role is responsible for handling incidents, service requests, and user queries through phone, chat, email, and ITSM platforms while ensuring resolution within agreed service levels.

What you need

  • POS
  • Any graduate

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