Sr Analyst

About the role

Proactive approach to monitoring critical dashboards to report on critical alerts and guide all stakeholders to work together seamlessly and manage business critical incidents regardless of cause, size, location or complexity in order to mitigate business outage/impact. High collaboration and partnership is key to this role.

What you'll do

• Independently resolve tickets within agreed SLA of ticket volume and time
• Must be agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening
• Based on the severity of the issue, which may be revenue - impacting, you will be required to engage with executives, vendors, Tier II Operations teams
• As a scribe you will be responsible for maintaining timeline of key events during a major incident
• Documenting actions and keeping track of any follow up items that will need to be addressed

What you need

• Dashboarding
• Linux
• VMware
• ServiceNow
• ITIL
• Any graduate