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Sr Analyst, Human Resources

Yum!·Gurugram

Pay not stated8–12 yrsFull-time

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About the role

This role ensures smooth resolution of employee queries, upholds service quality standards, and drives operational excellence through continuous improvement. Partnering with P&C Business Partners, Centers of Expertise (COEs), and global stakeholders, the Lead delivers scalable HR solutions while fostering a positive and consistent employee experience.

What you'll do

  • Team Leadership & Supervision
  • Lead and manage a team of P&C Coordinators to ensure effective HR service delivery
  • Distribute workload, set priorities, and monitor performance against SLAs and quality standards
  • Foster a collaborative, high-performing, and motivated team culture
  • HR Operations & Service Delivery

What you need

  • 8–12 yrs of experience
  • HR operations
  • HRMS
  • ServiceNow
  • Ticketing tools
  • SOP writing
  • Any graduate

Good to have

  • Workday
  • SuccessFactors

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