Sr Analyst III Infrastructure Services

About the role

We are looking for an experienced Microsoft Teams Rooms and Microsoft Teams Voice professional responsible for the implementation, administration, monitoring, and support of enterprise collaboration, conferencing, and telephony solutions. The role will manage Microsoft Teams Rooms (MTR), Teams Rooms Pro, Microsoft Teams Voice/Phone, AV collaboration systems, and hybrid voice environments.

What you'll do

• Microsoft Teams Rooms & Teams Rooms Pro
• Administer and support Microsoft Teams Rooms and Teams Rooms Pro environments
• Configure and manage Teams Rooms Pro Management
• Monitor room health, device status, alerts, connectivity, and performance
• Perform firmware, application, and device updates remotely

What you need

• 8–10 yrs of experience
• Dashboarding
• Power BI
• Office 365
• ITIL
• Stakeholder management
• PowerShell
• Any graduate

Good to have

• TCP/IP
• Ticketing tools
• Firewalls
• Telecom
• SOP writing