Sr. Analyst, US Customer Engagement Measurement & Insights

About the role

This is work that transforms the lives of patients, and the careers of those who do it.

What you'll do

• Customer Engagement Measurement & Analytics Delivery
• Independently delivered measurement analyses assessing the effectiveness of omnichannel customer engagement across field, CRM, paid media, owned digital
• Apply machine learning techniques to identify patterns in customer engagement, channel synergy, sequencing, pacing, and message performance
• Support the development and operationalization of measurement frameworks, KPI tracking tools, and performance dashboards aligned with the team's strategic priorities
• Analyze HCP and patient journeys, funnels, channel sequencing, and frequency to identify drivers of engagement and opportunities to optimize campaigns

What you need

• 3–5 yrs of experience
• CRM
• Digital marketing
• Dashboarding
• Marketing automation
• SQL
• Python
• BA

Good to have

• LLMs
• Snowflake
• Databricks
• Data visualisation
• Power BI
• R