Sr. Analyst - WFM RTA

EXL·Noida

Pay not statedMid levelFull-time

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About the role

Responsible for intra-day management processes for operations located in Noida – India & Philippines. To achieve business service level objectives efficiently.

What you'll do

Efficiently manage intra-day staffing and service level
Provide timely, accurate reports on intra-day performance
Monitor and drive schedule adherence
Communicate effectively with internal and external customers
Perform other duties and assignments as directed

What you need

Excel
Voice process
Problem solving
Any graduate

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