Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)

About the role

The Customer Experience & Engagement Sr. Associate is a customer-facing role responsible for delivering high-quality, compliant, and customer-centric service across commercial and/or clinical interactions. This role serves as a primary point of contact for customers through voice, email, portals, and digital channels, ensuring timely and accurate order-to-cash (OTC) execution, issue resolution, and a consistently positive customer expe

What you'll do

• Serve as a primary point of contact for customers via inbound and outbound phone calls, email, portals, and digital platforms
• Manage a high volume of customer interactions while maintaining quality, accuracy, professionalism, and adherence to SLAs

What you need

• Accounts receivable
• Communication
• Any graduate