Sr. Associate, Global Customer Care

IND - Smith & Nephew Healthcare·Pune

Pay not statedMid levelFull-time

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About the role

In this role, you will be responsible for managing complex order-to-cash activities, driving operational excellence, improving customer outcomes, and supporting the continued evolution of our Global Customer Order Fulfilment & Operational Ownership Proactively identify and resolve issues impacting order fulfilment, delivery commitments, customer experience, or revenue realization.

What you'll do

Be responsible for managing complex order-to-cash activities, driving operational excellence, improving customer outcomes
Drive reduction of order backlog, order holds, repeat errors, and process exceptions. Act as an escalation point for critical customer, operational