Sr Associate, MS Power BI Developer

About the role

Maintain the practices outlined in the Service Availability Framework, process, procedures and adjoining artefacts, controls and KPIs to ensure that delivery of services are properly assessed, monitored, and managed against key Technology targets and Business/Client SLA to meet committed deliverables.

What you'll do

• Build Power BI Dashboards and MI Reports to demonstrate the quality of the ITSM Processes (Incident, Problem and Change)
• Ensure the creation of Knowledge is sustained, accumulated, stored and shared securely
• Drive innovation of knowledge to maximise automation through AI or other techniques keeping within quality standards and policies
• Ensure and drive business process standards used to manage expected outcomes from Technology and or Business
• Facilitate and drive process workflow modelling in order to collaborate on process improvements

What you need

• Power BI
• Dashboarding
• SQL
• Snowflake
• Excel
• ITIL
• Any graduate

Good to have

• ServiceNow
• Confluence
• Azure
• PowerPoint