Sr. Associate - Operations

About the role

We are looking for a proactive and detail-oriented Operations Executive based in Mumbai to manage and coordinate OPD (Outpatient Department) and AHC (Annual Health Checkup) bookings for corporate sponsors and VIP clients. This role involves end-to-end coordination, client servicing, and on-ground support through hospital or diagnostic center visits as per operational requirements to ensure a smooth, premium healthcare experience for high-value clients.

What you'll do

• Coordinate and manage OPD and AHC bookings for VIP clients and corporate sponsors
• Liaise with hospitals, clinics, and diagnostic centers to ensure accurate and timely scheduling of appointments
• Provide on-site support at hospitals or health centers, as required, to assist VIP clients and ensure smooth execution of services
• Act as a single point of contact for VIP clients, managing queries, rescheduling, and escalations
• Work closely with internal teams (Customer Support, Account Management, Tech) to resolve issues and enhance client experience

What you need

• 3–6 yrs of experience
• Coordination
• Customer service
• CRM
• Documentation
• Any graduate