Sr. Automation Lead–Enterprise Service Workflow (ServiceNow)

LSEG·Bengaluru

Pay not stated15–27 yrsFull-time

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About the role

The Sr. Automation Lead – Enterprise Service Workflow is responsible for transforming enterprise service operations through intelligent automation and AI, powered by the ServiceNow platform. This role owns the functional strategy and execution of enterprise-wide workflows, enabling seamless, scalable, and resilient services across IT, employee, and business operations.

What you'll do

Own and execute the automation vision and roadmap for ServiceNow-based service workflows
Identify, prioritize, and lead high-impact automation opportunities across ITSM, ITOM, and custom enterprise workflows
Define platform standards, reusable patterns, and reference architectures for enterprise service automation
Drive adoption of AI-powered capabilities such as Predictive Intelligence, Virtual Agent, AI Search, workflow intelligence, and GenAI experiences
Support transformation of CMDB to enable strong foundation

What you need

15–27 yrs of experience
ServiceNow
CI/CD
LLMs
Test automation
Any graduate

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