Sr. CCE

About the role

As a Senior CCE, you will play a vital role in our organization's customer engagement and back-office operations. Your primary focus will be to enhance customer satisfaction and drive business growth through effective communication and problem-solving. You will be a key point of contact for our clients, ensuring their needs are met and exceeded.

What you'll do

• Play a vital role in our organization's customer engagement and back-office operations
• Be a key point of contact for our clients, ensuring their needs are met and exceeded
• Manage and lead a team of CCEs, providing guidance and support to ensure high-quality customer engagement
• Handle complex customer inquiries and complaints, offering timely and effective resolutions
• Develop and implement strategies to improve customer satisfaction and retention rates

What you need

• 5–9 yrs of experience
• CRM
• Customer service
• Learning and development
• Problem solving
• BBA