Sr. Cloud Network Engineer

About the role

As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers’ adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.

What you'll do

• Serve as a technical escalation point for complex customer issues involving cloud networking, connectivity, security, and performance across multi-cloud environments
• Provide hands-on, production-level support, including live troubleshooting sessions, packet analysis, and root cause analysis (RCA) for critical customer incidents
• Act as the first line of defense for high-priority and escalated cases, coordinating with Engineering and Solution Engineering teams to ensure timely resolution
• Proactively identify, document, and report product defects, and advocate on behalf of customers to drive product quality improvements
• Collaborate closely with Senior Engineering and Support Leads on customer-reported bugs, reproduction steps, and validation of fixes

What you need

• 5–9 yrs of experience
• Networking
• Troubleshooting
• Firewalls
• Routing and switching
• TCP/IP
• Linux
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• AWS
• GCP
• Azure
• Customer success
• Shell scripting
• Python

What you get

• ₹1 L a year