Sr.Cluster Manager- Amazon NOW Operations, Amazon Now

About the role

This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance. Managing 3P partners and driving standardization/improvement is a key requirement of the role.

What you'll do

• Managing 3P partners and driving standardization/improvement is a key requirement of the role
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy

What you need

• 2–5 yrs of experience
• Root cause analysis
• Any graduate

Good to have

• Lean