Sr Consulting Manager

HCLTech·Noida

Pay not statedSenior levelFull-time

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About the role

Publish operational dashboards and governance reports. Gather feedback and drive closure of action items. [SCnS_Stead...eChecklist | Excel] , [SCnS Sr Mg...eview V2.0 | PowerPoint] Validate access management and compliance controls. Single point of accountability for Store application stability, service quality, customer satisfaction, governance, and continuous improvement.

What you'll do

Service Delivery & Operations
Own Store application support and service delivery
Ensure SLA/KPI adherence and daily service health monitoring
Review incident, problem, and change management activities
Monitor uptime, performance, capacity, and operational risks

What you need

PowerPoint
Excel
Stakeholder management
Change management
Incident response
Process improvement
Any graduate

Good to have

Root cause analysis
JIRA

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