Sr Cust Supp Mgt Professional (Delivery Lead)

About the role

To provide tactical leadership and support to the regional consultants and assist in planning, implementation, and internal initiatives. To support all phases in the delivery of Sparta products including but not limited to internal processes, developing user stories, configuration oversight, configuration, testing and training.

What you'll do

• Provide tactical leadership and support to the regional consultants and assist in planning, implementation, and internal initiatives
• Support all phases in the delivery of Sparta products including but not limited to internal processes, developing user stories, configuration oversight, configuration
• Oversee projects, team members, and customers from a technical and/or industry SME perspective while also coaching and managing escalations, as necessary
• Provide oversight and direction to internal initiatives, as necessary

What you need

• 8–10 yrs of experience
• ISO 9001
• Agile
• Business analysis
• Any graduate

Good to have

• Salesforce
• SQL Server
• ERP