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Sr. Delivery Consultant, Customer Experience, Professional Services

Amazon·Bengaluru

Pay not stated10–18 yrsFull-time
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About the role

AWS Professional Services works with enterprise customers to accelerate cloud adoption and realize transformational business outcomes. 2.Lead technical delivery on engagements valued at $1M+ — owning architecture decisions, HLD/LLD documentation, implementation patterns, and production go-live

What you'll do

  • Responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public…
  • Spend **80% of your time** hands-on — architecting and implementing CX solutions — while leading pre-sales engagements, driving team capability development
  • Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
  • Providing technical guidance and troubleshooting support throughout project delivery
  • Collaborating with stakeholders to gather requirements and propose effective migration strategies

What you need

  • 10–18 yrs of experience
  • CRM
  • Zendesk
  • AWS
  • Sales
  • LLMs
  • Machine learning
  • B.Sc or B.Tech or B.E. or BCA

Good to have

  • Prompt engineering
  • Salesforce
  • ServiceNow
  • Node.js
  • CI/CD
  • DynamoDB

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