Sr Engineer

Movate·Chennai

Pay not stated1–10 yrsFull-time

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About the role

Provide frontline customer support for the Design domain across agreed support channels, using Cyncly processes, tools and knowledge assets. Resolve common questions, how-to guidance and standard troubleshooting within L1 scope, with clear ownership of first-contact resolution wherever possible. Perform structured first-line investigation, capturing customer impact, environment details, steps attempted, screenshots, logs or examples where appropriate.

What you'll do

Provide frontline customer support for the Design domain across agreed support channels, using Cyncly processes, tools and knowledge assets
Resolve common questions, how-to guidance and standard troubleshooting within L1 scope, with clear ownership of first-contact resolution wherever possible
Perform structured first-line investigation, capturing customer impact, environment details, steps attempted, screenshots, logs or examples where appropriate