Software Developer
IBM·India (hybrid)
- Can I apply
- Needs B.Tech or B.E. or B.Sc · Fresher
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On IBM's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
We are seeking a skilled and proactive ITSM L2 Engineer to support and maintain IT Service Management processes and platforms. The candidate will be responsible for handling Level 2 support activities, incident resolution, service request management, problem analysis, and ensuring adherence to ITIL best practices.
What you'll do
- Provide Level 2 support for ITSM tools Open text – Products - OpenText Network Node Manager i (NNMi), Network Automation (NA)
- Manage and resolve incidents, service requests, and problem tickets within defined SLAs
- Perform root cause analysis and implement corrective actions for recurring issues
- Monitor system performance, availability, and service health
- Coordinate with L1 support, infrastructure, application, and vendor teams for issue resolution
What you need
- Root cause analysis
- ITIL
- iOS
- SOP writing
- Any graduate
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