Sr.Engineer - service delivery

About the role

We are seeking a skilled and proactive ITSM L2 Engineer to support and maintain IT Service Management processes and platforms. The candidate will be responsible for handling Level 2 support activities, incident resolution, service request management, problem analysis, and ensuring adherence to ITIL best practices.

What you'll do

• Provide Level 2 support for ITSM tools Open text – Products - OpenText Network Node Manager i (NNMi), Network Automation (NA)
• Manage and resolve incidents, service requests, and problem tickets within defined SLAs
• Perform root cause analysis and implement corrective actions for recurring issues
• Monitor system performance, availability, and service health
• Coordinate with L1 support, infrastructure, application, and vendor teams for issue resolution

What you need

• Root cause analysis
• ITIL
• iOS
• SOP writing
• Any graduate