Sr Engineer (Tools & Automation)

About the role

Key Responsibilities 1. 24x7 Monitoring & Operational Coverage Provide and sustain round-the-clock monitoring and alert coverage across global business units and regional platforms. Business-Correlated Monitoring & Early Detection Drive the correlation of IT telemetry, infrastructure events, and application alerts with business transaction impacts.

What you'll do

• Excellent communication and executive reporting capabilities
• Experience coordinating across multiple support partners, application teams, and infrastructure teams
• Ensure seamless operational support as new geographies, applications, and platforms are onboarded
• Maintain service continuity without coverage gaps during shift transitions and operational escalations. 2
• Enable earlier detection of customer and business-facing issues through proactive monitoring strategies. 3

What you need

• Root cause analysis
• ITIL
• Any graduate

Good to have

• ServiceNow