Sr. Executive - CRM

About the role

Coordinate with other functions on critical customer queries. Ensure a consistent level of service quality. Make waivers up to a defined allowable limit (e.g. waiver of a small outstanding amount at time of handover) to ensure a seamless customer experience. Coordinate with the sales team to ensure that all relevant information regarding the customer is available as per the checklist for a smooth handover to Customer Care

What you'll do

• Coordinate with other functions on critical customer queries
• Ensure a consistent level of service quality
• Make waivers up to a defined allowable limit (e.g. waiver of a small outstanding amount at time of handover) to ensure a seamless customer experience
• Coordinate with the sales team to ensure that all relevant information regarding the customer is available as per the checklist for a smooth handover to Customer Care
• Ensure the welcome call to the customer is made for onboarding of customer post sales

What you need

• CRM
• Customer service
• Sales
• Data entry
• MIS reporting
• Any graduate