Sr.Executive-Operation Amritsar

About the role

The Manager – Operations (Area Operations) is responsible for managing the end-to-end operations of a designated city comprising multiple Service Centres and Customer Service Counters, ensuring consistent delivery of Blue Dart's service commitments through operational excellence, customer focus and effective people leadership.

What you'll do

• Achievement of OCPM & OCPK targets; Budget adherence
• Net Service Levels (NSL); On-Time Delivery; Transit Time adherence
• NPS achievement; Customer complaint resolution; Reduction in service escalations
• Shipment productivity; Workforce utilization; Service Centre performance
• Vendor & Channel Partner Performance

What you need

• 6–8 yrs of experience
• MIS reporting
• Customer service
• Process improvement
• Channel sales
• SOP writing
• Warehouse operations
• BBA or MBA

Good to have

• Reporting
• Complaint handling
• Employee engagement
• Last-mile delivery
• Operational risk
• Talent management